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Text analytics to help improve British Columbia’s citizen initiative

Headlines

Clarabridge, Inc., a provider of sentiment and text analytics for Customer Experience Management (CEM), has been selected by the Province of British Columbia to enable faster theming and categorization of feedback and other unstructured text as part of the ongoing Citizen Engagement program. The technology will be rolled out to all ministries by mid-summer.

Building on its leadership in eGovernment and government transparency, the Province will leverage Clarabridge’s text and sentiment analytics expertise to gather, transform and analyze formerly discrete internal and external citizen feedback. The feedback will be channeled from multiple sources including social media channels and disparate outlets such as surveys, government blogs, web-based meetings, call centers, and town hall transcripts. With the ability to derive this insight more efficiently, the Province can better respond to the needs of citizens and heighten citizen collaboration to help direct government policy, areas for improvement and legislation.

The project deployment will provide ministries with full access to Voice of the Customer (VOC) software in which public opinion is aggregated into an intuitive CEM process that tracks issues, trends and correlations of insights employing a mix of statistical and quantitative analysis techniques.

Headlines

Using machine learning and optimization to improve refugee integration

Andrew C. Trapp, a professor at the Foisie Business School at Worcester Polytechnic Institute (WPI), received a $320,000 National Science Foundation (NSF) grant to develop a computational tool to help humanitarian aid organizations significantly improve refugees’ chances of successfully resettling and integrating into a new country. Built upon ongoing work with an international team of computer scientists and economists, the tool integrates machine learning and optimization algorithms, along with complex computation of data, to match refugees to communities where they will find appropriate resources, including employment opportunities. Read more →

Gartner releases Healthcare Supply Chain Top 25 rankings

Gartner, Inc. has released its 10th annual Healthcare Supply Chain Top 25 ranking. The rankings recognize organizations across the healthcare value chain that demonstrate leadership in improving human life at sustainable costs. “Healthcare supply chains today face a multitude of challenges: increasing cost pressures and patient expectations, as well as the need to keep up with rapid technology advancement, to name just a few,” says Stephen Meyer, senior director at Gartner. Read more →

Meet CIMON, the first AI-powered astronaut assistant

CIMON, the world’s first artificial intelligence-enabled astronaut assistant, made its debut aboard the International Space Station. The ISS’s newest crew member, developed and built in Germany, was called into action on Nov. 15 with the command, “Wake up, CIMON!,” by German ESA astronaut Alexander Gerst, who has been living and working on the ISS since June 8. Read more →

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